Services & Support

Here for You Now and In the Future.

Expert Guidance For Your Pricing Journey

Clear Demand partners with customers from day one to ensure success. Whether you are implementing pricing technology for the first time or upgrading an existing system that is underperforming, deployment of advanced software represents a profound step forward for your organization.

Pricing is a mission-critical business activity. You need a technology partner that brings the best practices, know-how and flexibility to put you on the right track, with no guesswork and no missteps. We listen first, study carefully, and make the adjustments needed to obtain flawless results.

Count on your Clear Demand retail implementation to be customized at the margins and rock-solid at the core.

Visualize critical performance and decision data.

Your pricing professionals access daily business insights from Clear Demand in a dashboard format, built on the industry-leading Tableau data visualization platform.

Graphical screens are pre-configured to draw vital statistics from your pricing data and present them in a format that enables rapid understanding and action. With Clear Demand’s expert help, you configure your dashboards to monitor performance metrics that are specific to your business priorities.

Views may be customized further to reveal insights of short-term managerial importance, such as tracking a promotional event or monitoring results of a rule change.

IaaS from Clear Demand largely eliminates the need to export data sets for ad hoc analysis – a time-consuming process that requires a high-level of statistical know-how. Instead it provides actionable managerial insights in a highly-accessible, structured format that is continuously updated.

Impactful dashboards and visualizations that can transform massive amounts of data into actionable insights

Prepare. Install. Configure. Maintain.

Launching Clear Demand is typically a 12-week process from a standing start. As a cloud-based solution, it is not constrained by the number of locations or products.

Data integration is part of the discovery process. Interfaces are customized to sync with your existing systems.

No guesswork. Our experienced team takes the time to understand your internal business process and key metrics. You link your forecast and future-state definitions to the way you work with pricing.

Stress-free deployment in the cloud. Clear Demand’s solution is Software as a Service, which means no hardware implementation and

Strategic Assessment. The set-up process generates price elasticities for your entire business out of the gate. This is the foundation of your pricing discipline, presented on a set of interactive dashboards.

Reliable. In Your Corner.

Implementing a new pricing solution comes with a change management challenge. In parallel with the software deployment and configuration processes, Clear Demand provides structured training and consulting.

Your pricing team is prepared not only to use the tools, but also to communicate about their implications across functional departments, including category management, store management and finance.

Training is delivered on site as well as web-based. In most instances, this commences as soon as your data is loaded. All training is conducted in the customer’s own custom environment – not in a generic “sandbox” environment.

We advocate a “super-user” or “train the trainer” methodology. Typically this individual is an analyst selected from your pricing team. User guide and training materials are provided, and refresher training is offered periodically as new team members come on board.

Ongoing support.

As a mature, cloud-based solution, most Clear Demand software updates are automated and largely invisible to users. New features or adjustments are communicated as they are implemented. The Help Desk is available 24/7.

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The Right First Option – The Right Upgrade Option

Whether your organization is contemplating an advance pricing solution for the first time, or if you are exploring options to elevate you existing process to the next level of performance, Clear Demand’s advanced pricing science and usability can be a game-changer.

Retire Those Spreadsheets.

Your pricing experts are surely heroes, but no standard formula based on price gaps or competitive matching rules can be sufficient for them to keep pace across your entire store.

Illuminate the Black Box.

If you’re using a legacy pricing system, chances are you’re no longer seeing adequate results. This may be because it relies on algorithms and deployments that are no longer relevant.